What should a bank do if it changes an account's fees?

When a bank changes an account's fees, the correct action is to inform customers before the fee change takes effect. This requirement is in accordance with the Truth in Savings Act, which mandates that financial institutions provide clear and timely disclosures regarding any changes that affect the terms of an account, such as fees. By notifying customers in advance, the bank ensures that account holders have the opportunity to understand how these changes will impact their finances and allows them to make informed decisions about whether to continue with the account or choose alternative options. This proactive communication fosters transparency and builds trust between the bank and its customers, which is essential for maintaining strong customer relationships.